Contact us
Email info@hypebox.agency with the email you sign in with and the name of your restaurant. You can also use the contact form.
Signing in
- After your password, Kartee emails you a 6-digit sign-in code. A new account gets an 8-digit code to confirm the email.
- No code? Check your spam or junk folder, wait 30 seconds and tap “Send a new code”.
- Forgot your password? Reset it from the sign-in page on app.kartee.tech.
Your team
- Owners and managers add people from Account › Team › Add a team member and pick a role: Manager, General, Waiter or Kitchen. The person accepts the emailed invitation.
- Starter includes 4 users and Growth 12, invitations included.
Menu, tables and QR codes
- Edit dishes in the Menu tab › Dishes, and the menu page (look, hours, contact, social links) by tapping the menu preview in Menu › Menu.
- Tables and their QR codes are in the Menu tab › Tables. Renaming your menu link keeps old QR codes working.
- Guests with a question about an order should ask the restaurant’s staff. The restaurant sees every order and table request live.
Plans and subscriptions
- The account owner buys a plan in the app under Account › Plan. Plans bought in the app are billed by Apple.
- Cancel or change an App Store subscription: iPhone Settings › Apple Account › Subscriptions › Kartee. The plan stays active until the end of the period you paid for.
- Restore a plan on a new iPhone: Account › Plan › Restore Purchases.
- Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com.
- More than 12 users or 3 branches? Talk to us about Enterprise.
Delete your account
In the Kartee app, open Account (tap your restaurant logo) and tap Delete account at the bottom, then type DELETE to confirm. Restaurants you are the only owner of are deleted with it: menu, tables, orders and photos. You can also email info@hypebox.agency from the address you sign in with. Deleting your account does not cancel an App Store subscription: cancel it first in your iPhone’s settings.